fenyxº. explained.
April 21, 2023
3 min. read
Welcome to fenyx°, where you can find high-quality pre-loved pieces, guaranteed! Our promise is simple: we sell used items that are guaranteed to last a new long life. And how do we make that happen? Professional resellers with market experience source, refurbish, and publish our inventory. We handpick our resellers and only work with the best in the business! Passionate individuals with a love for their craft and cherish the individuality of each piece and the joy it brings to our homes.
Matching expectations...
We are aware that purchasing a pre-loved item can be disappointing if it is delivered in a different condition than what you had anticipated. Although we have all, regrettably, been there, we wouldn't want you to experience any unpleasant surprises. So, we promise that every item's product description and all pictures of nooks, scratches, and missing pieces (if any) are accurate. The best part, though? We guarantee that the items you receive will be as described online, and if they aren't, we'll take them back at no cost to you.
How do we classify items at fenyx°?
1. New (with label)
Brand new, unused item with label attached or in original packaging.
2. As new
Minimally used item with no obvious defects or damage.
3. Very Good
Slightly used item with the smallest of flaws, but fully functional.
4. Good
Used item that may have slight imperfections and signs of use.
5. Fair
Frequently used item with visible defects and wear.
But there's more! We are aware that cleanliness is crucial, particularly when it comes to springs and fabric. Hence, prior to shipment, our partners thoroughly clean all of the couches, chairs, and other upholstered items in our webshop. And don't worry about your new treasures getting damaged during delivery, our partners are experienced movers of high-quality and fragile goods, so they'll take care of everything from door to door.
Still not sure?
All items bought on fenyx° come with a 12-month guarantee. So, you can shop with confidence knowing that we stand behind the quality of our products. If you would like to issue a claim with us, simply send an email to help@flyfenyx.com and we’ll make sure to come back to you instantly.
Secondhand, first choice.
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